Return and Refund Policy

Last updated: October 4, 2026

At Aubé Supplements, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, we’re here to help.

1. Returns

You may request a return within 14 days of receiving your order, provided that the product meets the return conditions below.

To be eligible for a return:

• The product must be unused and unopened.

• The product must be in its original packaging, with all seals intact.

• The product must be in resalable condition.

• You must provide your order number or proof of purchase.

For health, hygiene, and safety reasons, we generally cannot accept returns of supplements or other ingestible products that have been opened or used, unless the product is defective, damaged, or otherwise eligible for a refund under applicable law.

2. Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, incomplete, or you receive the wrong product, please contact us as soon as possible.

Please provide:

• Your order number

• A description of the issue

• Photos of the product, packaging, and shipping label where applicable

We will review the issue and, where appropriate, offer a replacement, refund, or other suitable resolution.

3. How to Request a Return

To request a return, please contact our customer service team through the contact details provided on our website.

Please include:

• Your full name

• Order number

• Product(s) you wish to return

• Reason for the return

Do not send products back before receiving return instructions from us.

4. Return Shipping

Unless the product is defective, damaged, incorrect, or otherwise covered by applicable consumer protection law, return shipping costs are the responsibility of the customer.

If the return is due to an error on our part or a defective/damaged product, we will provide appropriate instructions regarding return shipping.

5. Refunds

Once we receive and inspect your returned product, we will notify you whether your refund has been approved.

If approved, the refund will be issued to the original payment method used for the purchase.

Depending on your payment provider or bank, it may take several business days for the refund to appear in your account after it has been processed.

Unless otherwise required by applicable law, original shipping costs are non-refundable.

6. Exchanges

We do not routinely offer direct exchanges. If you would like a different product, flavor, size, or quantity, please contact us. Where appropriate, we may ask you to return the original product and place a new order.

7. Non-Returnable Products

For safety and hygiene reasons, opened or used supplements are generally not eligible for return unless they are defective, damaged, incorrectly supplied, or otherwise covered by applicable law.

Personalized or specially prepared products may also be subject to different return conditions where permitted by law.

8. Cancellations

If you wish to cancel an order, please contact us as soon as possible after placing it.

We will do our best to accommodate cancellation requests, but an order may not be cancellable once it has been processed, prepared for shipment, or dispatched.

If the order has already been dispatched, you may need to follow the applicable return procedure.

9. Consumer Rights

Nothing in this Return and Refund Policy is intended to limit or exclude any rights you may have under applicable consumer protection laws.

If you are a consumer located in a jurisdiction that provides mandatory rights concerning returns, refunds, defective products, cancellation, or withdrawal, those rights remain unaffected by this policy.

10. Contact Us

If you have any questions about returns or refunds, please contact Aubé Supplements through the contact information available on aubesupplements.com.

We are happy to help resolve any issue with your order.