Shipping Policy

Last updated: October 4, 2026

At Aube Supplements, we are committed to processing and delivering your order as quickly and reliably as possible. Please review the information below regarding our shipping and delivery process.

1. Order Processing

Orders are typically processed within 1–5 business days after payment has been successfully received.

Orders placed on weekends or public holidays will generally begin processing on the next business day.

During periods of high demand, promotions, holidays, or unforeseen circumstances, processing may take longer than usual. If there is a significant delay, we will do our best to keep you informed.

2. Shipping Destinations

We currently ship to [countries/regions you serve].

Available shipping options and costs are calculated and displayed at checkout based on your delivery address, order size, and selected shipping method.

Some locations may not be eligible for delivery. If your address cannot be served, you will be notified as soon as possible.

3. Shipping Rates

Shipping fees are calculated at checkout and may vary depending on:

• Delivery destination

• Order weight or size

• Shipping method selected

• Applicable promotions or free-shipping offers

Any applicable shipping charges will be displayed before you complete your purchase.

4. Estimated Delivery Times

After your order has been processed and dispatched, estimated delivery times are generally 1-5 days.

These are estimated delivery times and are not guaranteed unless a guaranteed delivery service has been expressly offered at checkout.

Delivery times may be affected by weekends, public holidays, carrier delays, weather, customs procedures, or circumstances outside our control.

5. Tracking Your Order

Once your order has been dispatched, you may receive a shipping confirmation email containing tracking information, where available.

Tracking information may take some time to become active after the package has been handed over to the carrier.

6. Incorrect or Incomplete Delivery Information

Please ensure that your shipping address and contact information are accurate before completing your order.

Aubé Supplements is not responsible for delays, additional shipping charges, or unsuccessful deliveries caused by an incorrect or incomplete address provided by the customer.

If you notice an error in your shipping information, please contact us as soon as possible. We will do our best to update the address before the order is dispatched, but changes cannot be guaranteed once an order has entered processing or been shipped.

7. Delayed or Lost Packages

If your order has not arrived within the estimated delivery timeframe, please contact us so that we can investigate the shipment with the carrier.

If a package is confirmed as lost in transit, we will work with the carrier to determine the appropriate resolution.

Please note that tracking information may sometimes show a delay before the carrier provides an updated status.

8. Damaged Packages

If your order arrives visibly damaged, please take photographs of the package and its contents and contact us as soon as possible.

We may request photographs, your order number, and other information to help us investigate the issue with the shipping carrier.

9. Customs, Duties, and Taxes

For international orders, additional customs duties, import taxes, or other fees may apply depending on the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the customer.

Aubé Supplements cannot guarantee that an international shipment will not be delayed by customs or that additional charges will not be imposed by the destination country.

Customers are responsible for ensuring that the products they order can legally be imported into their country.

10. Delivery Restrictions

Certain products or destinations may be subject to shipping restrictions due to applicable laws, regulations, carrier requirements, or customs rules.

We reserve the right to cancel or refuse an order where shipment to the requested destination is not permitted or reasonably possible.

11. Contact Us

If you have any questions regarding shipping or the status of your order, please contact Aubé Supplements through the contact information available on aubesupplements.com.

We will be happy to assist you.